Veloura Privé · Your questions
Before your journey.

How do I book?
Choose your route and vehicle on the Booking page, enter your pickup and destination details, then pay through secure Shopify checkout. Published routes and long-distance mileage rides do not require a quote request.
When is my reservation confirmed?
Payment received does not confirm availability. Your reservation is pending manual confirmation by Veloura after payment. Keep your Shopify order number for reference. For pickup help or a same-day change, call 615-571-6526.
Who drives my ride? Can I request my favorite driver?
Your ride is provided by the same regular team of Veloura Privé drivers. You can request your favorite driver when arranging your trip. Call or text 615-571-6526 before payment to share your preference and confirm your assigned driver and meeting instructions. Specific drivers are subject to availability and are confirmed by our team.
When are you open?
We are open 24 hours a day, 7 days a week. Call 615-571-6526 for booking help or a time-sensitive question.
Which vehicles can I choose?
Signature includes the White Jeep Grand Cherokee L Limited and the Midnight Blue Jeep Grand Cherokee L. Select is the Charcoal Blue GMC Acadia. Every vehicle seats up to 5 passengers excluding the driver. Both Jeeps have onboard Wi-Fi, heated rear captain’s seats, and an interior camera. The Acadia has third-row seating. Luggage capacity depends on passenger count and suitcase sizes.
How are long-distance fares calculated?
Signature is $30 plus $2 per road mile. Select is $25.50 plus $1.70 per road mile. Long-distance checkout rounds fractional miles up to the next whole mile. Each return leg has its own base fee and mileage.
Can I book a return trip?
Yes. Choose round trip and enter the return pickup date and time. Each leg is separately scheduled. Driver standby time between the two legs is not included.
What about flight delays?
Provide your airline and flight number for a BNA arrival. We monitor the scheduled flight when flight details are provided. Call us if your itinerary changes so we can coordinate your pickup.
What extras should I know about?
Each additional stop costs $25 and includes up to 10 minutes. Pickups between 10 p.m. and 6 a.m. cost an additional $25 per transfer. Applicable taxes appear at checkout. Call before purchase to discuss parking, tolls, extended waiting, or other special arrangements.
Can I cancel or change my ride?
Call 615-571-6526 as soon as your plans change. The refund policy describes cancellation timing, eligible refunds, and no-show terms. Changes may affect your fare or schedule.
How do membership savings work?
A membership provides eligible fare savings during a paid 30-day period. Rides cost extra. Existing members should call before paying for a ride so their membership eligibility and remaining savings can be applied correctly.